encyclopedia

USER DEPARTMENT

The term used for any organizational entity within the MTA that initiates a request for procurement action and that will ultimately benefit from the goods or services required.

USER INFORMATION (SERVICE INFORMATION)

Information on fares, stopping places, schedules, and other aspects of service essential to the efficient use of public transit. The term also refers to devices employed to convey such information, including bus stop signs, timetable brochures or books, telephone inquiries,…

USER-SIDE SUBSIDY (USER SUBSIDY)

A subsidy in the form of a sum or a discount paid or applied directly to riders of a transportation service, usually through some type of voucher system. (TRB)