September 16

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1999:  The first Automated Passenger Counter technology is installed on 60 Los Angeles County Metropolitan Transportation Authority buses.

The APCs use Automatic Vehicle Location Systems in conjuction with Global Positioning System software to pinpoint the location of each bus estop while sensors record the number of passengers.

Infrared sensors are mounted at the front and rear doors to detect embarking and disembarking passengers.

The data generates reams of valuable information that can be used to improve customer service.